Stakeholder engagement
Building mutually beneficial, long‑term relationships is at the core of the Company’s efforts to achieve its goals and maintain agile and robust risk management while delivering results that align with the interests of both the Company and its diverse stakeholder groups.
Nornickel adheres to the principle of open dialogue, ensuring reliable and timely communication with stakeholders on key matters, and welcomes feedback in the form of opinions, questions, comments, and suggestions to enable the development of joint solutions and identify common ground.
The Company uses its corporate website and social media platforms to regularly share information about its operational and financial results, social programmes for employees and local communities, environmental initiatives, and broader sustainability efforts.
In 2024, for the first time, stakeholder engagement plans of the metals and mining enterprise at the Polar Division’s Kola site, the Trans‑Baikal Division’s mining and processing enterprise, and the Norilsk site of the Polar Division were published on the Company website. Each plan serves as a public document intended to facilitate communication with stakeholders. The documents outline the Company’s principles, key engagement tools, and specific activities designed to foster a transparent and trusted dialogue with various stakeholder groups. These plans are updated and prioritised annually as part of a consolidated register.
Final reports on the implementation of the 2024 stakeholder engagement plans showed that the majority of activities were completed on time and to a high standard. Participants demonstrated strong interest, shared their opinions and suggestions, and expressed willingness to continue cooperation under the announced projects and programmes. An analysis of external and internal stakeholder surveys as well as open dialogues and Q&A sessions with stakeholders demonstrated a high level of satisfaction with the quality and quantity of information provided and compliance with the Company’s principles outlined in PJSC MMC Norilsk Nickel’s Regulations on the Information Policy.
In 2024, the Company also developed and adopted procedural documents governing stakeholder engagement. These documents established engagement requirements and procedures and identified the employee roles responsible for implementing this process on the ground.
Through constructive engagement, the Company not only addresses stakeholder information needs related to its activities but also contributes to stronger governance and more effective efforts to support the development of its operating regions, civil society groups, and broader society.
| Russian federal and regional laws and regulations | AccountAbility principles (AA1000 Stakeholder Engagement Standard) | ICMM’s Mining Principles | Requirements of the Initiative for Responsible Mining Assurance (IRMA) | Universal Declaration of Human Rights | Standard of responsibility of residents in the Arctic zone of the Russian Federation in relations with the indigenous peoples living and/or carrying out traditional economic activities in the Arctic zone of the Russian Federation |
| Nornickel’s by‑laws The Company’s principles and commitments around stakeholder engagement are outlined in PJSC MMC Norilsk Nickel’s Stakeholder Engagement Policy, Business Ethics Code, and other related documents, all of which are publicly available on the Company website. Annual Stakeholder Engagement Plans are also published on the Company website. These plans are updated in the event of changes in operational, investment, or non‑production activities, or when new stakeholders are identified. | IFC Performance Standards | United Nations Declaration on the Rights of Indigenous Peoples | International standard ISO 26000:2010 | UN Guiding Principles on Business and Human Rights (UNGPs) |
The stakeholder map was compiled in 2024 based on an analysis of stakeholder registers prepared annually by the Company’s production divisions, a survey of Head Office employees involving 32 managers and specialists, and a questionnaire survey of 665 representatives of external and internal stakeholders 595 out of the 665 questionnaires received were used to assess the level of impact. Anonymous responses and those in which respondents selected “Don’t know” when asked to assess the level of impact Nornickel’s operations have on stakeholder interests were excluded from the assessment. , conducted as part of preparing this Report and determining material topics. Interests of each group and engagement mechanisms are presented in Nornickel’s 2023 Sustainability Report.
Dialogue with employees
Nornickel pays close attention to fostering internal communications. The Company operates a tiered system of town‑hall meetings, enabling direct dialogue between employees and management of the Company, individual branches, or Russian business units. In 2024, this cadence of communication was traditionally launched by the Vice Presidents’ Direct Line Q&A session, with more than 18 thousand employees participating online. Subsequently, Russian business units and their sub‑divisions held corporate dialogues, involving enterprise CEOs and other key executives. This tiered format ensures that all questions addressed to management at different levels receive a response. An employee engagement survey conducted by Nornickel indicates a high level of awareness among employees of what is happening at the Company.
By further developing the Supernika corporate mobile app, the Company strengthens ties between employees at different production sites and facilitates regular communication between them.
Dialogue with investors
Nornickel continues to maintain an active dialogue with a wide range of investors and analysts. The Company provides disclosures in both Russian and English, using a variety of formats, including annual, sustainability, and dedicated reports, press releases, presentations, material fact statements, and interactive tools.
Investor materials are available in the Investors section of the Company website.
In the reporting year, Nornickel participated in more than 60 meetings with investment funds and investor events, advancing its strategy for engaging with retail investors, whose numbers exceeded 470 thousand, or approximately 13% of Nornickel’s shareholder base. Growing the number of retail investors and their share in the Company’s authorised capital to 25% remains a strategic priority.
The Company also holds regular conference calls and meetings with investors, participates in investment conferences, and organises site visits to the Company’s production sites.
Dialogue with business partners
Customers
In 2024, the Company’s products were supplied to key metal‑consuming regions. The share of supplies to the Russian market remained stable. The Group sells its products globally, both through its own sales offices in Europe, China, and Russia and via distributors in other regions.
Suppliers
The Company promotes the sustainability agenda among its suppliers and contractors, encouraging them to comply with corporate standards in this area while also improving procurement efficiency. Nornickel’s evolving supply chain due diligence management system helps monitor and select top‑tier counterparties that align with sustainability principles. Since 2021, the Company has assessed mineral suppliers, and starting in 2023, it expanded its assessment to include suppliers of goods, works, and services to verify compliance with the Supplier Code of Conduct of PJSC MMC Norilsk Nickel.
Dialogue with authorities and non‑profit organisations
Company representatives directly participate in dedicated committees, councils, commissions, round table discussions, and working groups set up by federal legislative and executive authorities as well as by NGOs representing the interests of the industry, wider business, or other stakeholders.
Nornickel experts also contribute to discussions on draft regulations through anti‑corruption due diligence procedures and regulatory impact assessments, helping to maintain a constructive dialogue with authorities, cut administrative red tape, and improve the overall business climate in the country.
Dialogue with local communities
Improving the well‑being of local communities is among Nornickel’s strategic objectives. To achieve this, the Company works to create conditions for developing host regions and improve the attractiveness of the social environment. The Company’s priority in this area is to support local social initiatives, encourage community cooperation, and build social capital. Nornickel backs numerous initiatives and activities carried out by territorial development institutions, endowment funds, and through programmes such as the World of New Opportunities, Plant of Goodness, and others.
Nornickel’s engagement with indigenous peoples is guided by the goals of promoting their sustainable development and preserving their traditional habitats. Nornickel complies with all applicable international norms and standards relating to indigenous engagement and recognises the rights of indigenous peoples to maintain their traditional lifestyle, indigenous trades, culture, and historical heritage. These commitments are upheld through relevant programmes and initiatives.
Environmental protection dialogue
Nornickel contributes to the development and promotion of legislative initiatives in environmental protection, natural resource use, and biodiversity conservation.
As part of its cooperation agreements with Rosprirodnadzor, Nornickel engages in information exchange as well as joint planning and implementation of environmental initiatives. This includes participation in the Clean Air federal project and efforts to develop and introduce automated measurement and monitoring systems for emissions and effluents.
In 2024, Nornickel hosted a corporate environmental forum – Environmental Strategy: the Challenge of Time, as well as corporate workshops on environmental risk management and the application of environmental legislation, tailored for employees of its branches and Russian business units.
Nornickel’s corporate volunteer groups and charitable programmes also contribute to addressing various environmental issues in the Company’s regions of operation, including tree planting, clean‑up campaigns, and other local initiatives.
Dialogue with the public and media
Nornickel maintains its position as one of the most transparent and widely represented companies in the media. In 2024, media coverage of the Company remained strong, with the number of mentions exceeding the industry average for the mining and metals sector.
Nornickel views public reporting as a key communication channel. It discloses quarterly operating results and accounting statements under the Russian Accounting Standards on the Company website. In addition, consolidated financial statements and issuer reports are published every six months in line with legal requirements.
Dialogue with stakeholders for sustainability reporting
Each year, when preparing its sustainability reports, the Company engages in stakeholder External stakeholders include federal and regional government authorities, local communities, non‑profit organisations, mass media, customers, partners, suppliers, shareholders, investors, and others. Internal stakeholders include all employees of the Nornickel Group. dialogues and conducts surveys to identify material topics.
For more details, please see the Determining Material Topics section.
Nornickel also discloses its sustainability performance to a broad range of stakeholders on an annual basis.